Frequently Asked Questions

PiratesPremium.com is the official suites website of the Pittsburgh Pirates. PiratesPremium.com is designed specifically for premium suite sales (e.g. Luxury Suites, World Series Suites, etc.). This website is operated by the Pittsburgh Pirates and powered by SuitePro.

Yes. The suites listed for sale on this website are managed directly by the Pittsburgh Pirates.

Your personally-identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

To rent a Pirates suite at PNC Park, click the game date you wish to attend, via the Single-Game Suites to see available options. A suite may be purchased directly from the website, with easy steps for immediate payment processing, or you may contact the Pirates Premium Department at [email protected].

To learn about becoming a Pirates Leased Suite Holder, more information can be found here. Please don't hesitate to reach out to [email protected], for additional details about Suite Leases.

Guests passes are not available for suites. If you would like to host additional guests, please purchase Standing Room Only tickets (if available). All suite guests are required to have suite tickets.

Yes! All suite rentals come with an inclusive food package, along with non-alcoholic beverages. If you would like to order additional catering for your group and/or alcoholic beverages, please refer to your purchase confirmation email, for proper catering contact information.

Please note: Outside food and beverage is not allowed in the premium areas of PNC Park, including the Luxury Suites and World Series Suites. Suite guests are welcome to bring food from PNC Park concession stands back to their suite, throughout the game.

Following your suite purchase, your Pirates suite tickets and parking passes will be digitally delivered to your MLB Ballpark App. You can expect your digital suite tickets and parking passes shortly after finalizing your suite purchase.

For additional information on retrieving your digital tickets, as well as forwarding tickets to your guests, please visit here.

Yes. Unless otherwise noted, suites listed on PiratesPremium.com are fully private.

Yes! Suite guests will have access to designated Suite/Club Entrances around the ballpark, providing elevator access to the Suite and Club Levels. Upon arrival to the suite, additional assistance may be requested, to remove furniture and outdoor seating, to accommodate all suite guests.

You may view the Pittsburgh Pirates Suite Rental Agreement here.

In order to purchase a suite online, full payment is required.

No. The price you see is the price you pay. No hidden fees. The only other cost to consider will be additional catering expenses.

All suite sales are final. If you have any questions or concerns with your purchased game date, please contact [email protected]. For more information on game delays and cancellations, please see below.

Suites are accessible when the gates open. In the event of a game delay and the gates open, your event will be catered and charged as scheduled and your tickets will be valid for only that game date, no refunds or exchanges.

Suites are accessible when the gates open. In the event of a game cancellation and the gates open, your event will be catered and charged as scheduled. A Pirates representative will contact you to reschedule your game tickets. Inclusive F&B packages will not be included for the rescheduled game date.

In the event of a game cancellation and the gates do not open, a Pirates representative will contact you to reschedule your game and event — tickets and inclusive food and beverage will not be refunded, and any additional catering will not be charged until the event takes place.

Pirates suite rentals include a food and non-alcoholic beverage package for your group. If you would like to enhance the package, additional F&B, including alcoholic beverages, may be purchased through Aramark. Once your suite is purchased, we will connect you directly to the proper catering contact. All catering orders must be submitted three (3) business days prior to the game date.

Guests will have the opportunity to order additional F&B items in the suite, during the game, from a limited Event Day Menu.

No. Outside food & beverage is not permitted inside of the suites. If looking for specific items or smaller portions, guests are welcome to purchase food & drink individually from general concessions located throughout the ballpark and bring these items into the suite.

Yes! Please refer to your suite reservation, to see if additional suite tickets are available to purchase. Additional tickets, if available, can be purchased leading up to the game date.

PNC Park offers complimentary admission to children under 32" in height. However, we do request that these children sit in their parent or guardian's lap and not occupy an additional seat. Suites can provide a welcomed, private, and secure space for families attending a game with younger children.

Please Leave Your Bags at Home!

Bags bigger than 8" x 5" x 1" will not be permitted unless it is a medical or diaper bag. All bags will be subject to search upon entry. Guests that need to store a bag may utilize the lockers on Isabella Street, across from the Willie Stargell gate, starting 1 hours prior to gates opening.

Please note: Outside food and beverage is not allowed in the premium areas of PNC Park, including the Luxury Suites and World Series Suites.

All suite ticket holders have access to the Pittsburgh Baseball Club, with their ticket. The PBC Level is located one (1) level above the Suite Level and is the same level as the World Series Suites.

Outside food and beverage is not permitted in the premium areas of PNC Park, but you may order a cake from Aramark, with advanced notice, to accompany your food and beverage package. Please refer to your purchase confirmation email, for proper catering contact information.

Guests may decorate their suite with table decorations and favors, only. Guests may not secure signs, streamers, or other decorations to the walls/furniture with adhesive or materials that may damage Pirates property. Please note balloons are not permitted into PNC Park.

Please inform [email protected] of any plans to bring décor or gifts into the ballpark, as you may need to make special arrangements ahead of your event. Most decorations and gifts will not be permitted at the gates.

Your Pirates suite will include gameday parking passes, for the Champions Garage.

The Champions Garage address is as follows:

643 West General Robinson Street

Pittsburgh, PA 15212

Please have your digital parking passes readily available, when entering the garage.

Luxury Suites: Suite guests may access the Suite Level, via elevator, using the specially marked Suite/Club entrances (located on General Robinson Street or Mazeroski Way). Also, guests may use the Allegheny Health Network Left Field Gate (Stargell Statue) or Home Plate Gate (Wagner Statue) rotundas.

World Series Suites: Suite guests may access the World Series Suites, via elevator, using the specially marked Suite/Club entrances (located on General Robinson Street or Mazeroski Way). Also, guests may use the Allegheny Health Network Left Field Gate (Stargell Statue) or Home Plate Gate (Wagner Statue) rotundas.

Suites typically open 90 minutes prior to first pitch. Please check Pirates.com for the most up-to-date gate times.

Guests will have the opportunity to order additional F&B items in the suite, during the game, from a limited Event Day Menu. Each suite will be serviced by a shared suite attendant, that will be able to assist with orders throughout the game.

Suite guests are welcome to bring food from PNC Park concession stands and the Pittsburgh Baseball Club level back to their suite, throughout the game.

Gratuity is at the discretion of the suite guests. Please note: gratuity is not included in the inclusive food and beverage packages.

If you have an issue, please alert your Suite Attendant or a Guest Relations member on the Suite Level. Both parties can assist resolving issues and getting an appropriate Pirates Premium Services manager involved.

We apologize for the trouble. If you would like additional assistance, please contact Pirates Premium Department at [email protected].

We apologize for the inconvenience. Please contact the Pirates Premium Department at [email protected], to resolve the issue.